Privacy Policy

Privacy Policy

Privacy statement

We understand that your privacy and the protection thereof is of great importance. To you as well as to us. This Privacy Statement is applicable to visitors and users of our websites, the customer contacts of our company and our employees regarding all offered products and services of Flightdelayclaimers and its affiliated companies and brands. We respect your privacy and will hereby inform you about the details that we collect and process.


In this Privacy Statement, unless otherwise defined herein, the capitalized terms below shall have the same meaning as in our Terms And Conditions.

Personal data

Personal data means any information relating to an identified or identifiable natural person. Personal data includes all types of information that directly or indirectly identify a person, such as names, dates of birth, addresses, e-mail addresses, telephone numbers etc.


Our Privacy Statement is based on the following data protection principles:

  • The processing of personal data shall take place in a lawful, fair and transparent way;
  • The collection of personal data shall only be performed for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;
  • The collection of personal data shall be adequate, relevant and limited to what is necessary for relation to the purpose for which they are processed;
  • The personal data shall be accurate and where necessary, kept up to date;
  • Every reasonable step shall be taken to ensure that personal data that are inaccurate having regard to the purposes for which they are processed are erased or rectified without delay;
  • Personal data shall be kept in a form which permits identification for no longer than it is necessary for the purpose for which the personal data are processed;
  • All personal data shall be kept confidential and stored in a manner that ensures appropriate security;
  • Personal data shall not be shared with third parties unless the transfer is necessary in order for Flightdelayclaimers to deliver the services in the Agreement;
  • You have the right to request access to and rectification or erasure of personal data, or restriction of processing, or to object to the processing as well as the right of data portability.

Collection and Use of personal data

If you would like to benefit from our services and submit information to us, you may be asked to provide personal data in order for us to operate and improve our business and services. Personal data may be submitted via our website, mobile apps, email, other electronic or software solutions supported by us, postal service or phone. All personal data is collected in accordance with the GDPR. We will process personal data only to the extent required for a specified, explicit and legitimate purpose or for a purpose required by law in places where we operate.

We primarily collect personal data such as names, dates of birth, addresses, e-mail addresses, telephone numbers, passports/ID and national identification numbers. We collect this personal data for the purpose of delivering our Eligibility Service, Flightdelayclaimers Connect, Information Service and Justice as a Service in accordance with the Agreement. This is the core activity of Flightdelayclaimers as a business.

Furthermore, we collect personal data for other purposes such as statistics, administration and communication, IT and security administration, physical security, authentication and authorization systems, support systems, a collaboration of internal projects and organizational teams and activities.

We purchase flight data from third parties, e.g. information on delayed or cancelled flights within a given time etc. This information is non-personal data, which we combine with personal data. This Eligibility Service is only used to inform about the likelihood of having an eligible Claim. We will provide our Justice as a Service for eligible Claims on request.


What do we do?

Personal data is processed via our website and/or e-mail and/or via telephone. We consider the careful handling of personal data of the utmost importance.

We abide by the requirements of the EU Privacy Law in processing personal data. Among other things, this entails that:

  • We clearly specify for which purposes we process personal data. We do this through this Privacy Statement;
  • We limit our collection of personal data to the personal data we require for legitimate purposes only;
  • We will first ask you once for your explicit permission to process your personal data in cases that require your permission;
  • We take appropriate security measures to protect your personal data and we demand the same of parties that process personal data on our behalf
  • We, in our role of the person responsible, only process personal data for the purpose designated by the client/customer.

In this privacy statement, we explain what personal data we collect and use and with which purpose. We recommend you to carefully read through this Privacy Statement.

Data protection officer

You can contact our data protection officer, Mr Morson, under the above address and/or under


What are my privacy rights??

You have the following privacy rights:

  • the right to view your personal data;
  • the right to amend your personal data;
  • the right to have your personal data deleted;;
  • the right to request a data export of your personal data (that you have provided us with);
  • the right to ask for correction or complementation of your personal data (motivated);
  • the right to object to the processing of your personal data (motivated)


For questions, a complaint or requests as named above or a suggestion about this Privacy Statement or about your personal data, you can at all times contact us via the details below. We will gladly discuss this with you. Based on the privacy legislation you also have the right to file a complaint with the Authority for Personal Data or the national regulator about the incorrect processing of your personal data. For more information, you can contact the Authority for Personal Data.
Privacy Officer: Steve Morson

Response time

Flightdelayclaimers shall respond to or decide on any request within 4 weeks.

Use of our services and purposes

In order to be able to use our services, it is necessary for you to provide us with personal data. We will then process this personal data for the following purposes:

Claiming compensation or refund from an airline, tour operator or retailer, if necessary through legal proceedings or taking other legal measures to obtain a position in evidence, communication via WhatsApp, including the exchange of documents, invoices, statements.

Under 16

We explicitly wish to not process any personal data of minors under the age of 16 years without the explicit permission of the parents or legal guardian/representative. Should we detect this or any form of misuse, we will delete all personal data immediately or contact you to again obtain the permission of a parent, legal guardian or legal representative.

Which details do Flightdelayclaimers. have or does Flightdelayclaimers obtain?

In order to offer our services, we process personal data. The term personal data refers to information with which a person can be identified.

We process the following personal data for the purposes mentioned in this privacy statement:

  • E-mail address;
  • Name and address details;
  • Telephone number (mobile);
  • Gender;
  • Country of birth;
  • Date of birth.


In some cases, we also process or obtain the following personal data (sometimes unsolicited or unintended). For instance, in case this is required by the Other party, such as the airline, tour operator or reseller and/or to execute legal acts and possible legal proceedings:


  • Copy of European ID card or passport;
  • Marital status;
  • Baggage tag;
  • Travel route;
  • Dietary requirements that are noted on the travel agreement or booking confirmation
  • Information that can be deducted from the dietary requirements, such as religion, lifestyle or profession

Forms and newsletter

Our website contains forms that can be utilised to make use of our services. We will store the data that you provide us with through these forms as long as necessary or reasonable for the complete response to and handling of our service.
We also offer a newsletter with which we inform those interested in our services and activities. Every newsletter contains a link which you can use to unsubscribe from the newsletter. Your email address will only be added to the list of subscribers if you explicitly give us permission to do so.

Retention period

We delete personal data as soon as they are no longer necessary for the purpose for which they were collected or processed. Further, we store personal data to the extent as legally required.

Measures relating to security

We employ technical and organizational security measures to protect unauthorized use of or access to data and prevent risks of dissemination, destruction and loss of data and confidential/non-confidential information regarding our users, and to avoid unauthorized or unlawful access to such data and information.

This website uses security software in order to prevent unauthorized access to user accounts. For this purpose, inter alia IP addresses are temporarily or if necessary permanently stored, if an attempt was made, to repeatedly access user or administrator accounts with incorrect access data.


Copy of identity

Regarding a copy of your identity document or passport, we strongly recommend you to use a copy, app or scan that allows you to leave out your citizen service number. We recommend you do this to prevent identity fraud and for the benefit of your privacy protection.

Privacy after assignment
In case you have provided us with an assignment, we delete all privacy-sensitive data such as a copy of your identity document permanently after the settling or closing of your claim, in compliance with our Terms and Conditions. We are required by law to retain the invoice with the payment and client data for 7 years. This also applies in the case of a possible financial transaction via a bank or another payment facility. We retain information regarding the assignment for 2 years in relation to possible claims.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from„ Http://“ to „https://“ and the lock icon is displayed in your browser’s address bar.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.


Contact form

Should you contact us via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1) (a) DSGVO.

Google Analytics

This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behaviour to optimize both its website and its advertising.

Demographic data collection by Google Analytics

This website uses Google Analytics’ demographic features. This allows reports to be generated containing statements about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person. You can disable this feature at any time by adjusting the ads settings in your Google account or you can forbid the collection of your data by Google Analytics as described in the section “Refusal of data collection”.

Objecting to the collection of data

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics.

For more information about how Google Analytics handles user data, see Google’s privacy policy:

Outsourced data processing

We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Google Adwords Remarketing

This website uses the remarketing feature of Google AdWords, a web service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

The remarketing feature allows us to show users of our website on other sites within the Google Display Network (on Google itself, so-called “Google Ads” or on other websites) advertising based on their interests. For this, the interaction of the users on our website is analyzed, e.g. for which offers the user has been interested in, in order to be able to display targeted advertising to the users even after visiting our website on other pages. Google stores a number in the browsers of users who visit certain Google services or websites on the Google Display Network. This number, referred to as a “cookie”, records the visits of these users. This number is used to uniquely identify a web browser on a particular computer and not to identify a person; personal information will not be stored.

You can disable the use of cookies by Google by following the link below and downloading and installing the plug-in provided there:

For more information about Google Remarketing and Google’s privacy policy:


Google Adwords Conversion Tracking

This website uses Google AdWords. AdWords is an online advertising program from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States („Google“).

As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser stores on your computer. These cookies expire after 30 days and are not used for personal identification of the user. Should the user visit certain pages of the website and the cookie has not yet expired, Google and the website can tell that the user clicked on the ad and proceeded to that page.

Each Google AdWords advertiser has a different cookie. Thus, cookies cannot be tracked using the website of an AdWords advertiser. The information obtained using the conversion cookie is used to create conversion statistics for the AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, advertisers do not obtain any information that can be used to personally identify users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie by changing your browser settings. In doing so, you will not be included in the conversion tracking statistics.

Conversion cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behaviour to optimize both its website and its advertising.

For more information about Google AdWords and Google Conversion Tracking, see the Google Privacy Policy:

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using Google AdWords.



To optimize the presentation of this website, in particular, to increase the loading speed of the respective page content, we use the technology partner CloudFlare Inc., 101 Townsend St, San Francisco, CA 94107 USA (hereinafter referred to as “CloudFlare”). Data flows to and from our web pages initially run through the worldwide network of CloudFlare. The data is cached and accesses are logged. This may be done on the CloudFare servers in the United States. For more information on data collection and processing, see CloudFlare’s Privacy Policy at


Application process

We collect and process data of applicants directly or by using forms and/or attached CVs/via third parties/e-mail for the purpose of the application process.

Your personal data will be deleted 4 weeks after the end of the application process at the latest in case you, unfortunately, did not get the job. In case we have your permission to retain your data for a longer period of time, for example, because suitable positions might open up in the future, this period will be 1 year.

Will my data be passed on to third parties?

We only use third parties to carry out our services and activities in case this is necessary. In case these third parties have access to your data, we always take the appropriate measures to ensure that your data is adequately protected and is only used for the intended purposes.

In carrying out our services and activities, we use the following third parties with whom we will possibly share your personal data:

  • Hosting parties;
  • Legal partners

The transfer of personal data to countries outside of the European Union will only take place to those countries that offer a suitable protection level for the processing for your personal data in compliance with the relevant legislation, such as for example the US/EU Privacy Shield.

Does Flightdelayclaimers. ensure that my data is protected?

Flightdelayclaimers. has taken the appropriate technical and organisational measures to protect the provided personal data against unauthorized use.

These measures are amongst others, but not limited to:

  • Flightdelayclaimers. ensures that her network connections are secured (SSL);
  • Staff and third parties are obligated to maintain confidentiality, except in the case that legal acts are performed publicly;
  • Access to personal data is limited to certain authorised persons;
  • Staff is trained with regards to privacy;
  • Strict password policy;

For more information about our security, you can contact us via the details under Contact.

Can this privacy statement be amended?

We reserve the right to amend this privacy statement. We recommend that you consult this privacy statement regularly to be made aware of the amendments. In the case of a significant amendment, we will inform you of this. For example the selling or transfer of a website or our entire company, in which case a new Privacy policy would be created.


Our websites are protected with the SSL-protocol (https). The transmission and syncing of data take place on strongly secured network connections. We use professional, paid for and always updated antivirus programs and anti-hacking programmes. For the communication and the consultation or processing of files, we use an encrypted VPN connection. The backup storage of data takes place 24/7 via an encrypted connection via private rented servers in Europe. You can upload files via your personal login page on our website. The access to these files is encrypted and secured at the highest level, in which you are assigned a personal HASH. All network connections with the webserver are protected with strong encryption. An encrypted data connection between users and the application prevents the possible misuse of the authentication data of users and the compromising of confidentiality and integrity of the data processed by the application during the transport.

Does this statement also apply to websites I am directed to via the Flightdelayclaimers. website?

This privacy statement does not apply to websites from third parties that are connected to this website through links. We cannot guarantee that these third parties handle your personal data in a reliable and safe way. We recommend that you read the privacy and cookie statements of these websites prior to using these websites. You can find possible hyperlinks of third parties and/or Social Media links on our website. We are not responsible or liable for the content these refer to, nor the Privacy policy of these third parties. This also means that these third parties can install cookies to keep track of or monitor your visiting and click behaviour on the website. We do not intentionally advertise for third parties on our website.

Does Flightdelayclaimer use Cookies?

For all information regarding the use of Cookies.


Amendments to this privacy policy

We will update these policies to protect your personal data from time to time. You should occasionally review these guidelines to stay up to date on how we protect your data and continually improve the content on our site.

Updated: 28 November 2019